Last updated: 24 October 2026
This policy applies to payments made to FSK Digital Marketing (GSTIN 29BDHPJ4553J1Z7) on this website, by payment link or by bank transfer.
Cancelling before work starts
If you cancel within 7 days of paying and before we have started work (onboarding call held, access used or deliverables begun), we refund the full amount you paid, including GST.
After work has started
- One-time packages: work already done is not refundable. If we cannot deliver part of the confirmed scope for a reason on our side, we refund the value of the undelivered part.
- Add-ons: refundable only if work on that add-on has not started.
- Custom (agreed) amounts: handled under the terms agreed in writing for that work; if none were agreed, the rules above apply.
Monthly plans
- You can stop a monthly plan at any time by telling us on WhatsApp or by email before the next month starts.
- India (PhonePe payment links): nothing is debited automatically — simply don’t pay the next link, and we stop sending them once you tell us.
- Outside India (PayPal subscription): cancel in your PayPal account, or ask us and we cancel it for you, at least 3 days before the next charge.
- The month already paid is not refunded once that month’s work has started; we complete the work for that month.
- If a PayPal charge is taken after you asked us in time to cancel, we refund it in full.
Not refundable
Third-party costs paid on your behalf or directly to providers — such as ad spend, domain or hosting fees, telephony, messaging or API usage — cannot be refunded by us.
Failed or duplicate payments
If money was debited but the payment failed, the payment provider or your bank returns it automatically, usually within 5–7 working days. If you were charged twice for the same order, we refund the duplicate in full.
How refunds are paid
Approved refunds are issued within 5–7 working days to the original payment method through PhonePe or PayPal (or to your bank account for bank transfers). Your bank may take a few more days to show the credit. For refunds of invoiced amounts we issue a GST credit note.
How to ask
Send your order reference (FSK-xxxxx) and the reason to us:
Email contact@fskdigitalmarketing.in · WhatsApp or call +91 63634 33896 or call +91 86181 22301 (Mon–Sat, 10:00 AM – 6:30 PM IST).